To become a VIP Customer, you simply set up your favorite FFN products on a recurring monthly Smart Ship order of any amount, and you will receive exclusive VIP Reward Points, benefits, and incentives.

A Smart Ship order is a recurring monthly order of any amount that ships out approximately every 30 days and has the flexibility to be changed or canceled at any time.

Yes, all Smart Ship orders of any amount will accumulate VIP Reward Points.

You can redeem Reward Points after three consecutive monthly Smart Ship orders.

Reward Points can be redeemed for FFN products when you have enough Points to cover the retail price of the items in your cart (shipping fees apply). To check your available Reward Points, log into your VIP Customer Account (firstfitness.com/login).

Reward Points will expire 12 months from the date issued.

You have the flexibility to change or cancel your Smart Ship order at any time.

Change My Smart Ship
You can change your Smart Ship order at any time, up to 1 day before your process date.

To add/edit products, update the method of payment, select a different date, or update your shipping address, log into your VIP Customer Account (firstfitness.com/login).

You can also pause your Smart Ship order for up to 30 days at a time. However, should you miss three consecutive months of your Smart Ship order, all Reward Points will be forfeited.

Cancel My Smart Ship
To cancel your Smart Ship, please call Customer Service at 800-621-4348 (Monday - Friday | 8am - 5pm CST) or send an email to customerservice@firstfitness.com.

Any VIP Customer not completely satisfied with our products, for any reason, can return them within 30 days of purchase for a full refund, less a shipping and handling charge of $10 or 8%, whichever is greater, no questions asked.